Plan requirement
| Subscription | Any plan |
What Collaboration 7 needs on the PBX, in the browser and on each device, with the versions that matter.
The requirements
| WMS version | 7.01 or higher. Below that, Collaboration 7 is not available at all. |
| Subscription | UC-Essential or higher. That is what opens the web version and the mobile apps; a user below it has telephony and no Collaboration 7. |
| Browser | Chrome. Others may partly work; calling in the browser is not equally implemented everywhere. |
| Windows | Windows 10 or 11 for the native app (EXE or MSI). |
| macOS | 10.15 or higher for the native app. |
| Android | 9 or higher. |
| iOS | 13.3 or higher for Collaboration 7. The x-bees app asks more: iOS 15.1. |
| Chrome extension | From the Chrome Web Store, for click-to-call on any page. |
Versions of the Integration Service that matter
Some features need a minimum version of the Integration Service, and an old one fails quietly rather than warning you.
| 3.14.9 | The dialling hot key, F11 by default. |
| 3.19.4 | The meeting button in Google and Microsoft 365 calendars, and support for tel, sip, callto and wildix links. |
| 3.20.6 | Starting calls and conversations straight from a web page. |
Microphone permission
The browser asks once. Without permission you receive calls but the other side hears nothing. The symptom resembles a fault in the phone system rather than a browser setting.
Network
Calling in a browser needs specific outbound connections. On a corporate network with strict filtering, verify these first. Ask us for the list that applies to your setup.
Wi-Fi affects call quality. For its apps on wireless networks, Wildix specifies a signal strength of -65 dBm or better and jitter at or below 30 ms. At -80 dBm a device still connects, but voice transmission is unreliable. Use the 5 GHz or 6 GHz band rather than 2.4 GHz, which is often congested and not recommended for VoIP. Roaming is configured separately: set up poorly, a device stays on the wrong access point even when a closer one is available. Testing on a cable separates a Wi-Fi problem from a phone system fault.
Headsets
Any headset your computer recognises carries audio. Wildix headsets add the busy light and call control from the headset button.
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