Plan requirement
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When we ask for console output: how to open it, refresh, and send us what appears in red.
Collect it
- Open the tab where the problem happens and leave it open.
- Right-click on the page and choose Inspect, the last option in the menu.
- In the panel that opens, choose Console.
- Refresh the page: Cmd-Shift-R on a Mac, Ctrl-F5 on Windows.
- Select the lines in red at the top, copy them, and send them to us on the ticket.
Refresh with the console already open
This is the step people skip. The console only records from the moment it is open, so opening it after the problem happened shows you an empty panel and tells us nothing.
Open it first, then reproduce.
Red is what we need
Yellow warnings are normal on almost every page and rarely mean anything. The red lines are errors, and those are the ones worth sending.
Send them as text rather than a photo of the screen, so we can search them.
Reproduce it while you are there
If the problem needs a call or a click to appear, do that with the console open and send everything that arrives. An error caught in the act is worth more than a description of it.
What ends up in it
Console output can contain the address you are on and technical details about your session. It does not contain your password. Have a look before sending if you would rather not include something.
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