Plan requirement
| Subscription | x-bees Basic or higher |
Faxes and voicemails arrive as messages in the x-bees conversation with that caller, instead of in a separate inbox.
How it works
When a fax or voicemail comes in, it appears as its own message in the conversation with the sender, with the file attached. Everything from that caller then sits in one thread: their calls, their messages, and now their voicemails and faxes.
You cannot read or listen in the conversation itself. Click the down arrow on the message and choose Save file, then open it on your own device.
If no conversation exists yet, one is created for the fax or voicemail.
Things worth knowing
- Exchanging faxes and SMS needs x-bees Basic per user, so this is not reserved for the heavier plans.
- Fax and voicemail messages have no read indicator, so they do not show as read or unread the way a normal message does.
- If someone leaves such a conversation or removes its members, everyone is added back automatically the next time that caller sends a fax or voicemail.
- The title of a fax or voicemail message is always in English.
- A fax message does not yet show the remote ID, the status, or the number of pages.
Converting a caller into a CRM contact starts a new conversation. Faxes and voicemails they sent before that stay in the original conversation. Your colleagues can still find them there, but they are no longer part of the thread with the contact. If a fax matters, save it somewhere else before you convert the caller.
Replying
In a conversation with someone known only by a phone number, x-bees lets you type a message, but sending it and delivering it are not the same thing. It only reaches them if you have a CLASSOUND number set up for two-way SMS and the conversation is assigned to the service that owns that number.
If either is missing, the message sits in the conversation looking sent. Call them back or send an email instead.
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