Plan requirement
| Subscription | Suite Team or higher, Knowledge Professional or higher |
| Access | Admin |
Deeper structures feel organised and are harder to use, and two levels serves most help centres. The ceiling is six, which is far more than anybody needs.
What is available
Category, then section, then subsections. Subsections come with every Suite plan, and from Knowledge Professional upwards on a standalone plan.
The ceiling is six levels, as category then five nested sections, with up to 200 subsections in any one section. So the platform will happily let you build something far worse than what you had in mind, and nothing stops you on the way down.
Why deeper is usually worse
- Every level is a decision for the reader, and each one loses some of them.
- Filing becomes ambiguous. Where two subsections could hold an article, two people file it differently, and it is found by neither.
- It hides how much you have. Two hundred articles in a deep tree look like twenty.
The rule of thumb
Two levels for most help centres. Three when a category genuinely has enough articles that a flat section list is unusable, which in practice means dozens.
If you are reaching for a fourth level, the problem is usually that a category is doing too much.
Search does the finding anyway
Most readers arrive from a search engine or your search box, straight into an article. The tree is for browsing and for your own maintenance, and neither benefits from depth.
An article can appear in several places
Where something genuinely belongs in two sections, article placement handles that. That is often the honest answer to "which section does this go in", rather than inventing a level.
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