Adding subsections for more levels

Plan requirement

Subscription Suite Growth or higher, Guide Professional or higher
Access Admin

Sections can hold sections. A useful level when a subject is genuinely large, and a hiding place when it is not.

Add one

  1. Open the category and add a section.
  2. Set its parent to an existing section instead of the category.
  3. Save, and move articles into it.

When it is the right call

A section that has grown past roughly a dozen articles and splits naturally into groups a reader would recognise. Not groups your team recognises: groups a customer would.

When it is not

An article every reader wants moved two clicks further away because the parent section looked untidy. Depth is a cost paid by readers to solve a problem the maintainer had.

The reader's route to an article gets longer with every level, and every level is a place they can take the wrong turn.

Stop at two levels below the category

Category, section, subsection. Beyond that, navigating becomes a memory exercise, and search stops being a convenience and becomes the only workable route.

Check the top level still reads

After adding subsections, look at the category page as a stranger. If the parent section now shows only subsection names and no articles, the reader has to guess before they can see anything.

See also

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