Plan requirement
| Subscription | Suite Team or higher, Knowledge Professional or higher |
| Access | Admin |
Arrange Articles moves and orders content by dragging, across the whole knowledge base at once. There is no save: every change is live as you make it.
Use it
- In Knowledge, click Arrange content in the sidebar and select Arrange articles.
- Drill down to a category or section. Put the cursor on the grabber at the end of an item and drag it into position.
- To move something rather than reorder it, use the options menu at the end of the row, select Move to, choose the destination and click Move.
- Check the result on the live pages.
There is no save: changes are live in the help centre as you make them. And dragging only works where the section's Order articles by is set to manual; on creation date or alphabetically the order is not yours to change.
Why this and not the article settings
Because restructuring is comparative. You are deciding what belongs where by looking at everything together, which is exactly what opening thirty articles one at a time prevents.
Fifteen minutes here does what an afternoon of individual edits does.
Two things it does not change
- Visibility. An article keeps its own setting when it moves, so it can land in a public section and stay invisible.
- Links. Addresses contain the article ID, so moving an article does not break links to it.
The first of those is the one that catches people out. After any restructure, check the visibility of what you moved.
Do it in one sitting
Readers see each change as you make it. A half-finished reorganisation is live, so plan the shape first and then execute it, rather than exploring in public.
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