Placing an article in several sections

Each placement gets its own article ID and URL, so all of them appear in search results as separate entries.

An article can be placed in up to 10 sections, across all brands, without maintaining copies. The thing to understand first: each placement gets its own article ID and URL, so all of them appear in search results as separate entries. It is one piece of content in several places, not one page with several routes to it.

Add a placement

1. Open the article and click Edit article.
2. Click the Article settings icon to expand the panel.
3. In the Placement section, click +.
4. Click Manage sections and choose the brands and sections. Ten is the total, including the original.
5. Click Done, then Create placement.
6. Adjust that placement's own settings, click Update settings, then Save.
7. To publish it, click the dropdown on Save and select Publish.

You need to be a Knowledge admin to create, edit or delete placements.

What is shared and what is not

Per-placement viewing permissions are the underrated part: the same content can be public in one section and restricted in another without keeping two versions of it.

Why this beats copying

Duplicating an article gives you two that drift apart. One gets updated, the other does not, and a reader who finds the stale one has no way to know. Placements keep one piece of content and update every copy of it at once.

The cost: duplicates in search

Because each placement has its own ID and URL, a reader searching for the subject can see the same article listed several times, and nothing marks any of them as a placement. To an end user each one looks like a standalone article.

That is the real reason to use this sparingly. Two placements is normal and barely noticeable. Five means the same result five times, which reads as a knowledge base that repeats itself.

When it fits

• An article about billing that also belongs under getting started.
• Something relevant to two products, or to two brands.
• A troubleshooting article that belongs both under its feature and under a general problems section.

Four or more placements usually means the structure needs looking at rather than the article.

See also

• How deep your structure should go
• Categories, sections and articles: how to organise them
• Article lists for other cuts of your knowledge base