Plan requirement
| Subscription | Any plan |
| Access | Admin |
Where invoices live and who can reach them. Usually asked by somebody in finance who has no Zendesk account.
Find them
- Open Admin Center, then Account, then Billing, then Invoices.
- View the invoice history.
- Download what you need.
- Check which address receives them.
Set the billing address to a shared mailbox
Not an individual. Invoices going to somebody who is on holiday, or who has left, is how a payment gets missed and an account ends up suspended.
A finance mailbox or a shared inbox survives people changing roles.
Finance usually has no account
The person who needs the invoice often cannot sign in to get it. Either send it to them by email automatically, or agree that an admin downloads it each period.
Deciding this once prevents a recurring small errand.
Check the details before the first invoice
Company name, address, and any reference your finance team requires on invoices. Correcting an invoice after issue is slower than setting it right beforehand.
A missed payment escalates
Unpaid invoices lead to warnings and eventually to suspension, which stops your support operation rather than just your admin work. That is the real reason to get the recipient right.
Questions about an invoice
Contact pluscloud support with the invoice number and what looks wrong, and we will pick it up.
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