Plan requirement
| Subscription | CLASSOUND Core or CLASSOUND Pro |
Two different things are called a virtual number. One keeps your existing numbers without porting; the other gives you a local number abroad.
The same words, two meanings
Ask us for a virtual number and we will check which one you mean, because the term covers two quite different jobs.
- A Virtual DID in the strict sense lets you route calls to your existing numbers through CLASSOUND without porting them. Your numbers stay with your current provider; you forward them to the virtual number and calls arrive on your Wildix system.
- A local number in another country is a new number you did not have before, issued in that country so customers there dial something familiar.
Keeping your numbers without porting
This suits a contract you cannot leave yet, a trial you want to run before committing, or a number nobody is willing to risk moving. We assign the virtual number; you arrange forwarding from each original number at your current provider. Your dial plan is built on your original numbers throughout.
Two things to weigh. Your existing provider still bills you, and forwarding may carry a charge per call, so this is a bridge rather than a destination. And a number set up this way cannot be used for calls to emergency services, freephone numbers or short codes, so it is not a fit for a line people might dial 112 from.
If you do intend to move the numbers properly, ask about Instant Virtual Porting instead. It does the same bridging but as part of a real port, so it ends by itself.
A local number where you have no office
People are more likely to call a number that looks local. A German customer choosing between a +49 number and an international one will usually take the German one, even when both reach the same team. The call lands wherever you route it, so a single team can answer numbers from several countries.
Where it fits
- Selling into a country before opening an office there
- Supporting existing customers abroad without asking them to dial internationally
- Keeping a number after closing a location, so old material still works
What to tell us
Send us a request with the country, whether it should be geographic or national, and where calls should be routed.
Local rules vary and some countries are strict. Several require a registered local address or proof of presence before issuing a geographic number. Your company profile has to be approved first in any case, and that is the usual delay.
Answer it properly
A local number implies local service. If nobody answers in that language or during those hours, you have created an expectation you cannot meet, and that is worse than not having the number.
Set a timetable for the local hours and decide what callers hear outside them.
Presenting the right number outbound
Calling a German customer back from a Dutch number undoes the effect. Set the outbound caller ID per team so the number they see matches the one they called.
Comments
0 comments
Article is closed for comments.