Plan requirement
| Subscription | CLASSOUND Core or CLASSOUND Pro |
A virtual DID gives you a local number in a country without an office there, so customers call a familiar number.
What it is for
People are more likely to call a number that looks local. A German customer choosing between a +49 number and an international one will usually take the German one, even when both reach the same team.
The call lands wherever you route it, so a single team can answer numbers from several countries.
Where it fits
- Selling into a country before opening an office there
- Supporting existing customers abroad without asking them to dial internationally
- Keeping a number after closing a location, so old material still works
What to tell us
Send us a request with the country, whether it should be geographic or national, and where calls should be routed.
Local rules vary and some countries are strict. Several require a registered local address or proof of presence before issuing a geographic number. Your company profile has to be approved first in any case, and that is the usual delay.
Answer it properly
A local number implies local service. If nobody answers in that language or during those hours, you have created an expectation you cannot meet, and that is worse than not having the number.
Set a timetable for the local hours and decide what callers hear outside them.
Presenting the right number outbound
Calling a German customer back from a Dutch number undoes the effect. Set the outbound caller ID per team so the number they see matches the one they called.
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