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Giving up a number, or hiding it on outbound calls. Both are simple, and one of them is hard to undo.
Cancelling a number
Cancelling releases the number. Send us a request naming the exact numbers.
A released number may be gone for good. It can be reissued to someone else, and getting it back is often impossible. Check before cancelling that it is not on printed material, vehicle livery, your website, old invoices or a Google listing.
Before you cancel
- Search for it. Your own site, your listings, anywhere customers might have saved it.
- Watch it first. Route it to a message for a few months rather than cancelling immediately. If nobody calls, cancel then.
- Tell the people who use it. Suppliers and long-standing customers keep numbers for years.
Keeping a number costs something; losing a customer who could not reach you costs more.
Masking a number
Different thing entirely. Masking hides or replaces the number shown on an outbound call, so the recipient sees something other than the extension calling.
Common uses are presenting the main company number rather than a direct line, or keeping a specific team's numbers private.
Think before withholding entirely
Presenting no number at all is possible and usually counterproductive. Many people do not answer withheld numbers, and rules on caller ID are tightening: calls presenting nothing verifiable are increasingly filtered.
Presenting a different number you own is nearly always better than presenting none.
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