Plan requirement
| Subscription | x-bees Standard or higher, UC-Business or higher (Collaboration 7), plus CLASSOUND Pro |
| Access | WMS administrator |
Two hundred and more systems connect through the Integrations Hub for contact lookup and call logging. Here is what to expect.
What the Hub needs
Beyond the subscription, the Integrations Hub asks for WMS 7.03 or higher and CLASSOUND Pro, and each person runs the Bubble desktop app, which is what raises the call pop-up. An x-caracal subscription is needed on top of that if you want call group calls to show in Bubble. Ask us if you are not sure your system meets that.
Installing it asks for your city, postal code and country, and optionally the street address. That is not a formality: the details register a company account on the bridge the Hub runs through, so have them to hand and use the address you would want on record.
Two tiers of integration
Not every CRM connects to the same depth, so check which you are getting before you plan around it.
- HubSpot and Salesforce go deepest. Contact data in the interface, automatic logging, tasks, activity history and, for Salesforce, opportunities.
- The others generally cover contact lookup and call logging. Enough to know who is calling and to have the call recorded, but not a second workspace inside your CRM.
What you get with the others
- Incoming calls matched to a customer, so a name appears instead of a number
- Calls logged against that customer
- Search across your CRM contacts from the dialpad
Number format decides whether it works
Matching happens on the phone number. If your CRM stores numbers locally and calls arrive in international format, nothing matches and the integration appears dead.
Cleaning up number formats in the CRM before connecting is usually the difference between an integration that works and one that people give up on in week two.
Not on the list? A popup URL often gets you most of the value. A call arrives, your CRM opens at the right record, and you did not need a purpose-built integration.
Getting it connected
These are configured in WMS under cloud integrations, and most need administrator rights in the CRM too. Tell us which system you use and we will confirm what is possible before you invest time in it.
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