Plan requirement
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See who is at the door before you accept the call, and release the lock from your phone without walking over.
Video before answer
On supported door stations the picture appears while it is still ringing, so you can look before you speak. Worth having on a delivery entrance or a back door where you would rather know first.
Whether it works depends on the door station model. Not all support it, and it has to be configured when the station is installed. What decides it is whether the station can hand out a still image over plain HTTP in JPEG; that is the only form the picture can take, so a station that only offers a video stream or only HTTPS will not show one.
Not on iPhone or iPad. The picture before answer works in Collaboration 7, x-bees, the Android app and on supported desk devices. The iOS app does not support it, so a colleague on an iPhone gets the call without the image and there is nothing to switch on. Check this before you build a door procedure around people seeing who is there.
Releasing the door
An unlock button appears in the call window in Collaboration 7 and x-bees, and that is the only place it appears. On a desk phone there is no button: the door is released by a function key that sends a code, which does the same thing and looks nothing like it.
Say which of the two your people will use. A team told to look for a button on a phone that does not have one will conclude the door release is broken.
Decide who should have it. Door release is a security control, not a convenience feature. Someone who can open the building from any phone is a different risk from someone who has to be at reception. Agree the list before it is configured.
Routing the door
The door is a caller like any other, so the same tools apply. It can ring a call group, follow your timetable so evenings go elsewhere, or reach a mobile when nobody is in the building.
That routing is yours to change: it is a call group and a timetable like any other.
Out of hours
Worth deciding deliberately. A door that rings an empty reception at 19:00 leaves a courier standing outside. Point it somewhere, or give callers a message telling them what to do.
Who does what
The wiring and the lock circuit are electrical work at your building, so your own electrician takes care of those. We supply the hardware and do the configuration, including the door release.
Tell us which door station you have and we will confirm what needs preparing before your electrician starts.
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