Plan requirement
| Subscription | Any plan |
| Access | WMS administrator |
Placing the base station, then registering handsets and headsets to it. The order matters more than anything else.
Power it properly
The base takes power over the network cable, either from a switch that supplies it or from a 48V injector on the cable. It cannot be powered from a plug adapter, and there is no socket for one.
That surprises people who have unboxed it expecting a power supply. It is also the opposite of the W-AIR repeater, which does ship with its own adapter, so having seen one in a box is no guide to the other.
Where to put it
Central to where the handsets will be used, and about two metres up. High and in the middle beats tucked behind a cupboard at desk height, because DECT range is about line of sight rather than distance on paper.
Concrete walls, lift shafts and metal shelving all take a bite out of coverage. If half the building is fine and one corridor is not, that is what you are looking at.
Register a handset
- Charge the battery fully first. That is about ten hours on a new handset, and a partly charged one behaves oddly during registration.
- Press the round centre key to open the menu.
- Choose Connectivity, then Register.
- Follow the prompts to attach it to the base.
Register a headset
- Hold Call, Volume+ and Volume- together for more than five seconds. The light blinks blue and the headset says "Registering".
- Wait. On success it says "Headset subscribed".
- Put it in the charger afterwards. Only then does it fetch its firmware update, and that step is easily skipped.
If it says "Headset not subscribed", it is out of range of the base or it never entered registration mode. Listen for "Registering" before you settle in to wait.
A headset cannot register while the network has a code of its own. If the W-AIR network code in WMS is anything other than the default 0000, registration fails with nothing to say why. The way out is to set the code back to 0000 temporarily, register and assign the headsets, then restore your own code. Handsets are unaffected; this hits headsets only.
Where there are several W-AIR networks in the building, a headset can register to the wrong base. Keep it close to the base you mean while it registers.
Registered is not the same as signed in
Registering attaches the device to the base. It does not yet belong to a person, so it will not ring for anyone until it is linked to an account.
That is the step people miss when a newly registered handset stays silent.
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