Connect a W-AIR headset to your account

Linking a registered headset to your own account so it rings for you. The code arrives in your ear three times, so put the headset on before you start.

Linking a registered headset to your own account so it rings for you. The code arrives in your ear three times, so put the headset on before you start.

Before you start

The headset has to be registered to a base already, and not currently paired to someone else. A headset that is still attached to a colleague's account will not offer itself to yours.

Connect it

1. Open Collaboration and sign in with your own account.
2. In the top menu, open Device selection and click + Add device.
3. Press the Call button on the headset. It reads out a four-digit pairing code, and repeats it three times.
4. Type that code into the Pairing code box.
5. Wait for the headset to say "Activated, thank you!". It appears in your device list a few seconds later.

The code is spoken, not shown

A headset has no screen, so the code arrives in your ear. You get it three times, which is usually enough, but have the headset on before you press the button rather than after.

If it does not take, press the Call button again. That produces a fresh code; the old one is not retried.

If no code comes

• Check it is registered to the base. An unregistered headset has nothing to speak to.
• Check it is not still paired to another account.
• Check the battery. A headset low on charge drops out part way through.

Moving it to somebody else

Remove it from your own list first: open Device selection and click the x beside the headset. It confirms with "Deactivated, thank you!" and disappears from your devices.

Handing over the hardware without doing that leaves it attached to you, and calls keep arriving on a headset you no longer have.

See also

• Set up a W-AIR base and register devices
• Use the W-AIR headset