Plan requirement
| Subscription | Any plan |
| Access | Admin |
Yes, and it is a recovery process rather than a setting. Much easier if you act before their account is deactivated.
If they still have an account
Have them sign in and transfer ownership. One minute, and it is the entire problem solved.
This is why ownership transfer belongs on the leaver checklist rather than being handled afterwards.
If they have gone
Ownership can be transferred, and it needs verification that your organisation controls the account. That means a request from somebody who can demonstrate authority, not simply another admin asking.
Expect it to take longer than a support question, because the checks are the point.
What to prepare
- Who should become the owner, and their admin account.
- Evidence of your organisation's control of the account.
- Confirmation that the previous owner has left.
Having those ready shortens it considerably.
What is blocked meanwhile
Plan changes, seat changes and billing. Everyday support work continues normally, which is why this often goes unnoticed until a renewal makes it urgent.
Contact us
Ask pluscloud support and we will take it forward with you. Do not try to work around it by creating accounts in the former owner's name.
Prevent the next one
Check who the owner is today. If it is somebody who might leave, transfer it now, while it costs a minute.
Comments
0 comments
Article is closed for comments.