Plan requirement
| Subscription | UC-Essential or higher |
Noise suppression is built into Wildix and filters barking dogs, traffic and keyboard clatter out of your calls. It is off until you turn it on.
You do not need anything extra
Noise suppression is part of Wildix: no separate product to buy and no per-user subscription. If you were told otherwise at some point, that advice predates the feature. It arrived in a specific WMS release, so if the setting is nowhere to be found, ask us to check which version your system runs.
Turning it on
- In a video meeting, click the three dots (More actions) and choose Settings.
- Go to the Advanced tab and scroll down to Noise suppression.
- Switch it on.
There is a quicker route once you know it exists: the Noise suppression icon at the top of the meeting opens the same setting mid-call, which is the one you want when somebody starts drilling next door.
On the Web Phone in the legacy Collaboration client, open Settings and look under Web Phone instead.
It is off by default, which is why most people have never heard it working.
The setting is remembered per audio device. Turn it off for your Bluetooth headset and it stays off for that headset every time you reconnect it. Switch to a different device and you get the default again until you set it there too. So "it turned itself back on" is usually a different headset rather than a fault.
What it removes
Background noise and echo. Steady and repetitive sound is what it handles best: traffic, air conditioning, keyboard clatter, a dog two rooms away, the general hum of an office. Speech from the person on the call is what it is trained to keep.
The echo part matters most when several people sit in one meeting room on separate devices, which is exactly where a call usually turns unpleasant.
When to leave it off
If you play music or audio deliberately down the line, filtering will fight you. For ordinary conversation, leave it on.
Across a whole company
It can be set for everyone on the system at once, with individual choices still taking precedence. open a ticket if you want it enabled as the default for your organisation.
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