Plan requirement
| Subscription | UC-Essential or higher, x-bees Basic or higher |
Your details, your password and your audio devices. The audio part is what causes most first-week problems.
Audio devices
Set your microphone and speaker explicitly. Your browser picks a default that is frequently the laptop's built-in microphone even when a headset is plugged in, and the result is a call where you sound distant and everyone else sounds fine to you.
- Open Settings from your profile and click Audio and Video.
- Set all four: Speakers, Ringing, Microphone and Video. Ringing is separate on purpose, and that is worth using rather than fighting.
- Test each one from that same menu.
Ringing being separate is a feature: put ringing on the laptop and speakers on the headset and you hear calls arrive while the headset is off your head. Set both to the headset and you hear nothing when it is on the desk. Neither is wrong; decide which you want.
Repeat this after changing headset, docking station or meeting room. The browser remembers the last device, not the right one.
Microphone permission
Your browser asks once. If you dismissed it, calls arrive and nobody hears you. Check the permission in your browser's site settings, and grant it for the address you open Collaboration or x-bees on.
Notifications
Click your user picture to open Settings, then Notifications. You switch them on for personal conversations and for group conversations, and separately manage the sound played when a conference starts.
Turn them all on. Muting a single noisy conversation is done in that conversation's own settings, which is a better tool than switching the category off.
Two things save a support call. Web and mobile notifications are managed separately and do not sync, so silencing your laptop leaves your phone alone and the other way round. And the conference-start sound already stays quiet while you are in a call or a conference, or set to Busy or Away, so there is nothing to arrange for that.
There is no sound for new chat messages at present, so if you have been hunting for that setting, it is not hidden.
Your details
Name, photo and contact details appear to colleagues. A photo sounds trivial and genuinely helps people recognise who is calling in a larger company.
Passwords and PINs
Fewer separate credentials than most people assume, and how they hang together is the part that matters. Collaboration 7 signs you in with your email address, or with Google or Microsoft single sign-on. Behind that sits one web password per user, which the system generates, and that is what you are asked for wherever a sign-in wants a password rather than an email address. Your voicemail PIN is derived from that web password, so the two are not independent: change the password and you have changed what you dial for voicemail.
A second password exists on your account, the SIP password, but that one is for provisioning devices that are not Wildix and you never type it in yourself.
The Settings menu in Collaboration 7 has no password item, so this is not something you have overlooked. Changing a password you still know is done in the Legacy Collaboration interface, under Settings > Personal.
If you have forgotten it
There is no self-service reset. A new password is generated in WMS under Users > Set passwords, or your credentials are sent to you again with Send Welcome Message. Ask us and we will do it; if you administer the system yourself, both sit in the same screen.
Two things to expect. A new password signs you out everywhere, on every device with a session open. And because the voicemail PIN follows the web password, the old PIN stops working the moment the new password is set.
Forwarding
Decide what happens when you do not answer: voicemail, a colleague, or your mobile. You can set different rules for different situations, such as busy versus unavailable.
Check your forwarding before going on leave. A rule set up years ago pointing at someone who has left the company is the most common version of a caller reaching nobody.
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