Plan requirement
| Subscription | Any plan |
| Access | WMS administrator |
Six x-hoppers plans explained, plus one naming trap that catches nearly everyone setting up their first store.
The short answer
- x-hoppers Device for SIP devices with nobody signed in
- x-hoppers BackOffice for staff who never deal with customers directly
- x-hoppers SalesFloorHopper for associates on the floor with a headset
- SuperHopper + AI for managers who need dashboards and analytics
Plan by plan
| Plan | Who it is for |
|---|---|
| x-hoppers Device | SIP devices only. No person attached. |
| x-hoppers BackOffice | Back office staff. Internal chat and conferencing, no customer contact. |
| x-hoppers HelperHopper | Customer-facing without a DECT headset. Integrations, contact-me link, scheduler, website widget. |
| x-hoppers SalesFloorHopper | The same, for associates working with a DECT headset. The everyday shop floor plan. |
| SalesFloorHopper + AI | Adds AI prompts. |
| SuperHopper + AI | AI prompts plus Live Dashboard, Analytics and Revenue Intelligence, for people who do not wear a headset. |
The name you order is not always the name you assign. Users on x-hoppers HelperHopper and on x-hoppers SalesFloorHopper + AI must be given the x-hoppers SalesFloorHopper license type in WMS. This is the most common x-hoppers mistake, and it looks like a licensing fault when it is a naming one.
The smallest plan that fits is not always the cheapest outcome. Licences come in volume tiers, so putting more people on the same plan can work out better than splitting them across three types. Which combination suits you depends on your numbers, and it changes as you grow. Tell us who needs what and we will work it out with you. Helping you land on the right mix is part of what we do, so ask rather than guess.
Working out what a store needs
Count the roles rather than the people:
- How many associates wear a headset on the floor at once? Those are SalesFloorHopper.
- Who is in the back office and needs to hear the channel but not serve customers? BackOffice.
- Who needs to see how the store is performing? SuperHopper + AI, usually one or two per store.
- Any fixed SIP phones with nobody signed in? Device.
Head office
People at head office who join store channels from the app need a plan too. BackOffice usually covers it, unless they need analytics across stores.
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