Plan requirement
| Subscription | Any plan |
| Access | Owner |
Only in one case: if that subdomain belonged to an expired trial or a cancelled account, yours or a colleague's, it can be looked into. If another company holds it, no. Ask pluscloud support with both names, the one you have now and the one you want back.
Two things shape what happens next. Since November 2022 the change is not made on your behalf, so the account owner performs it in Admin Center. And a rename takes effect immediately, with no redirect from the old address.
What breaks if we change our subdomain?
| Chat | May be unreachable for up to 2 hours afterwards. |
| Email replies | Replies to notifications sent from the old subdomain are not received. |
| Old tickets | You cannot copy comments or images out of tickets created under the old subdomain. |
| Integrations | Sunshine Conversations integrations must be deleted and recreated. SSO and API calls need updating before they work again. |
| Automation | Bot and autoreply activity stops. Access to early access programmes may be lost. |
Before you change one
The path is the Account icon in Admin Center, then Branding, then Change your subdomain and Rename subdomain. List everywhere the old address appears first, because that list is the actual work and it is the same work either way.
And check what you are trying to solve. If the goal is a help centre on your own domain, host mapping does that without touching the subdomain at all, and that is usually what was wanted.
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