Articles
- How WhatsApp works in Zendesk
- What you need before you add a WhatsApp channel
- Adding a WhatsApp channel
- Editing your WhatsApp business profile
- Verifying a Zendesk Talk number for WhatsApp
- What a WhatsApp template is
- Creating message templates
- Sending a template to an end user
- Managing your templates
- Reaching out to customers proactively on WhatsApp
- The caveats of proactive WhatsApp messaging
- Routing tickets based on the WhatsApp number
- Using messaging triggers across several WhatsApp numbers
- WhatsApp numbers with multiple brands
- Reconnecting your WhatsApp number
- Moving a WhatsApp number between accounts or providers
- Checking your WhatsApp usage
- Adding an AI agent to WhatsApp
- The Message Us button on your website
- Removing a WhatsApp number from an end-user profile
- Why files will not send in WhatsApp
- Why audio, image or video messages create no ticket
- Why some users are not identified correctly
- Error: failed to update your WhatsApp profile
- Is there a character limit for AI agent messages in WhatsApp